CaseMurk Refund policy

Refund policy


Requite

Once your return is received and inspected, we will send you an email to inscribe you that we have received your returned item. We will also inscribe you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, with the basic amount of the order in the form of store credits. Purchase with obvious signs of use can't be refunded.

PLEASE NOTE: If you chose a refund, the refund will not be processed until it arrives back at the warehouse. This may take up to 3-5 Working days from delivery receipt.

Sale items

Only regular priced items may be refunded. Unfortunately, sale items cannot be returned, exchanged or refunded.

Returns

We want to provide every customer with a great experience. However, it is not very sustainable for a small business to offer returns and exchanges. Our policy lasts five days. If five days have gone by since your purchase, unfortunately, we can't offer you a refund or exchange.

Eligibility your item must be unused and in the same condition that you received it. It must also be in the original packaging. Purchase with obvious signs of use can't be refunded. To initiate the return, you will have to drop a request at help@casemurk.com. 

 

Cancellations

Cancellation is applicable only before the shipping of the item. If the item is shipped from our end, the order can't be cancelled. However, returns and refunds will be applicable according to our policies.

 

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at help@casemurk.com and send your item to Shop No. 3, 4 Plot No: 6 D.I.G Firoz Khan Colony, Main Chopasni Road, Suthla, Jodhpur 342008 Rajasthan India.

 

*Exchange will be initiated only once against a single order.

 

Shipping

To return your product, you should mail your product to Shop No. 3, 4 Plot No: 6 D.I.G Firoz Khan Colony, Main Chopasni Road, Suthla, Jodhpur 342008 Rajasthan India.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item on your own, you should consider using a trackable shipping service. We don't guarantee that we will receive your returned item.

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